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Privacy Policy

Privacy & You

Table of Contents

Privacy Introduction

HealthBanks recognizes how important privacy protection is, especially regarding the health care information you receive both at your physician's office, and on the Internet. HealthBanks has been working with leading pharmaceutical companies and thousands of physicians to produce interactive patient education programs for over 20 years, and we share your concerns. HealthBanks is committed to maintaining the privacy of your information. We urge you to read this Privacy Policy carefully, so that you will understand both our commitment to your privacy and how you can contribute to that commitment. If you become a user of HealthBanks Web Services, you agree to the terms and accept the provisions of this Privacy Policy.

Changes and questions
HealthBanks may periodically update this policy based on its need to address issues raised by new technologies, by the development of new Web sites, or by changes in applicable laws. HealthBanks reserves the right to modify, add or remove portions of this privacy statement at its discretion. If we decide to change this policy, we will post those changes at this site so you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If we ever make material changes to this policy, we will make reasonable efforts to notify you of the changes.

Should you have any questions or concerns regarding any of these policies, please contact us at:


Security of your information
HealthBanks takes reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.

To reduce the risk of any unauthorized viewing of your personally identifiable information, the amount and type of information we transmit to your browser when you are at our web site and using our applications is limited.

Personally Identifiable Information

What is personally identifiable information? Personally identifiable information is any collection of data elements that alone or in combination could be used by or on behalf of HealthBanks to identify an individual. For purposes of this online privacy policy, these data elements may include, but are not limited to, your name, postal address, e-mail address, personal ID number, telephone number, or your individually identifiable health information.

What is non-personally identifiable information? Any information that, by itself, cannot be directly associated with you. This may include gender, age, ZIP code, anonymous voting or selection of a choice within a survey or poll, IP addresses (when they are unassociated with any personal information), and the data stored in our cookie files.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

How Patients Access HealthBanks

You may access HealthBanks with a special UserID and Password provided to you by your physician. You may also access your doctor's HealthBanks program through the HealthBanks' Physician Finder. Once you have logged in using this UserID and Password or through the Physician Finder, you may then choose to sign in as an Individual User by creating your own unique UserID and Password and completing the registration form. You may choose to do this in order for HealthBanks to personalize the site for you, as well as to receive newsletters and other promotions. This personal registration is not required, however, for you to utilize the medical content on HealthBanks.

Your physician may have instructed us to send educational or health-related information to you on his or her behalf. Clicking on the link to any information forwarded at your physician's request will bring you into HealthBanks.

HealthBanks writes a "cookie" to the hard drive of your computer. Cookies are small computer files that we transfer to your computer's hard drive that allow us to keep track of your individual visit, registration information, and preferences on HealthBanks. If you registered with HealthBanks as an individual user then this cookie is linked to your personally identifiable information.

No other Web site has access to the HealthBanks cookie on your computer through your browser. However, anyone who sits down at your computer can log on to HealthBanks using your member information if you have chosen to "Remember Me." We recommend choosing "Remember Me" only if your computer is in a secure location.

If a user refuses to accept a cookie, or has cookies disabled, then the user will not be able to login to HealthBanks.

If you are using Internet Explorer, you should also make sure you install the latest security measures recently released by Microsoft to enhance the security of cookies in this browser.

Registration on HealthBanks

When you visit HealthBanks with a UserID and Password from your own physician, you may choose to register as an individual or remain anonymous.

Individual Registration
The information that HealthBanks may collect from an Individual Registration is information from the registration form. Some examples of this information are: name, e-mail address, phone number or other information that could be used to identify you individually. This information allows HealthBanks to personalize the site for you as well as offer newsletters and other promotions directly to you. Individual Registration is not required to view the medical information on HealthBanks, and a user may revoke his or her membership at any time.

Your physician may register you by providing your e-mail address and instructing HealthBanks to send educational , health-related communications to you. You may edit or revoke this registration at any time (see, Removing Your Individual Registration below).

Anonymous Registration
The information that HealthBanks may collect from an Anonymous Registration is information such as browser type, operating system, and session activity (e.g., what areas of HealthBanks have been viewed).

Should the type of data collected by HealthBanks change, HealthBanks will post this change within the Privacy Policy 30 business days prior to implementing such change. In addition, HealthBanks will post such changes prominently on its web site.

Registration and Member Profile

In order for HealthBanks to provide you with certain personalization features (e.g., displaying information that you have indicated you are interested in, newsletters, promotions) then the registration form would need to be completed. If the registration is not completed then we cannot provide this type of personalized experience.

Removing Your Individual Registration

If you registered on HealthBanks as an individual user and no longer wish to have the web site personalized for you and do not wish to receive emails from HealthBanks, you may remove this registration at any time.

Adherence to Industry Standards

HealthBanks complies with select industry standards for protecting Internet users' privacy. HealthBanks internally reviews our compliance with these standards on a periodic basis.

Tracking technologies and "Cookies"

HealthBanks collects non-personal information about your use of our site if you have chosen to register anonymously. If you have chosen to register as an individual user, HealthBanks collects the individually identifiable information that you have provided through the registration form. HealthBanks tracks both Anonymous and Individual Registration information through the use of "Cookies."

Cookies are small computer files that we transfer to your computer's hard drive. This cookie is written to the hard drive of your computer and is created when you first login to HealthBanks. The cookie file that is on your computer does not contain any of the anonymous or individually identifiable information. That information is stored securely at HealthBanks under strict security and access controls.

Your browser software can be set to reject all cookies. Most browsers offer instructions on how to change the browser to reject cookies in the "Help" section of the toolbar. If your browser is set to reject cookies, you will not be able to login to HealthBanks.

What Kind of Data is Collected?

For users who choose NOT to complete the registration and create their own UserID and Password, HealthBanks collects non-personally identifiable data (which means the data cannot be used to identify you personally) such as:

For user who choose to complete the registration form and create their own unique UserID and Password, some of the Individually Identifiable data that HealthBanks collects is as follows. This data is in addition to the data mentioned above:

How is the Data Used?

In general, the data that we collect is used to better manage the HealthBanks web site and helps us to provide the highest quality of services to our users. Additionally, the data we collect may also be shared with your physician as well as sponsoring companies of HealthBanks. Personally identifiable information is only shared if you have given HealthBanks consent to do so in an on-line or hard-copy format.

Sale of Data

In some cases, HealthBanks relies on our third-party sponsorship and advertising to generate revenue. HealthBanks never provides our Sponsors with information that could be used to identify you personally unless you have given HealthBanks consent through our online registration form or in hard-copy format.

The data that we provide to our Sponsors is presented in an aggregate manner. This means that neither the Sponsor nor HealthBanks can identify any individual patient user within that collective data. For example, HealthBanks might provide the following type of data to our Sponsors: "70 percent of HealthBanks members have had trouble with injecting medication."

HealthBanks may also disclose data when required to do so by law.

Login Protection

Like your ATM card number and password, never share your HealthBanks ID number or Password with anyone else. Also, if you share a computer and have chosen the "Remember Me" login feature there is a possibility that the person sharing your computer could have access to your personalized on non-personalized HealthBanks program.

HealthBanks Staff Training and Discipline

To ensure that our privacy mandates are met by all HealthBanks employees, all HealthBanks employees are versed in the importance of privacy in all aspects of their work. Additionally only authorized HealthBanks staff have access to the anonymous and individually identifiable data on HealthBanks.

Security Technology

HealthBanks utilizes leading-edge technology to protect your data from outside parties. We continually test and update these technical safeguards to ensure maximum protection of both anonymous and personal information.


The HealthBanks Web Site includes links to other websites (the "Linked Sites"), including the websites of our sponsoring organizations and advertisers ("Sponsors"). HealthBanks, in providing access to these Linked Sites, is by no means endorsing the products or services on these Linked Sites. HealthBanks may provide aggregate information regarding users to the operators of such Linked Sites. HealthBanks is not responsible for the privacy practices or the content of the Linked Sites, and hereby expressly disclaims all responsibility and liability which may arise therefrom.

Privacy of Children

HealthBanks does not collect, maintain, store, use, or disclose personal information about children under the age of 13 and will not do so without first providing parental notification, obtaining verifiable parental consent, and implementing the other requirements of the Children's Online Privacy Protection Act.

European Union Users

Users in the European Union fully understand and unambiguously consent to the collection and processing of their personal information in the United States.

E-mail Correspondence and Communication

Users of HealthBanks may use the available e-mail links to communicate with HealthBanks. These e-mail links are intended to answer users non-medical-related questions about HealthBanks such as technical problems, or general comments regarding the HealthBanks Web Site. Users should expect an answer to their question or comment within three business days. For all medical questions, users must contact their physician or caregiver directly.

HealthBanks Contact Information

HealthBanks, Inc.
15 New England Executive Park
Burlington, MA 01803


This Privacy Policy was last updated on June 12, 2013

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